At Pattan Foods, customer satisfaction is our top priority. If you are unsatisfied with your purchase, we’re here to help.
1. Returns
- Items can be returned within 2 days of delivery.
- The product must be unused, in its original packaging, and in the same condition that you received it.
- Perishable goods, such as fresh food, dairy, and frozen items, cannot be returned unless they arrive damaged or have expired.
2. Non-Returnable Items
- Fresh produce
- Dairy and frozen items
- Personal care and hygiene products
- Gift cards and promotional items
3. Refunds
- Once we receive your returned item, we will inspect it and notify you.
- If your return is approved, a refund will be processed to your original payment method within [5–7 business days].
- You will receive a confirmation email once the refund is issued.
4. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company—it may take some time for your refund to be officially posted.
- Still no update? Contact us at support@pattanfoods.shop
5. Damaged or Incorrect Items
If you receive a damaged or wrong item:
- Please contact us within 24 hours of delivery with clear photos at support@pattanfoods.shop
- We will offer a replacement or a full refund as appropriate